Delfi Real Estate © 2019
Effective as of January 01, 2019

Delfi Real Estate:
Complaints Handling Procedure (CHP)

As a regulated RICS firm, Delfi Real Estate has in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our company the opportunity to review and consider your complaint in full. Our company will try to resolve your complaint to your satisfaction. If you are not pleased with our response, you will have the opportunity to take your complaint to stage two. Stage two provides you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.


STAGE ONE

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Greece
Delfi Real Estate
Legal & Compliance Division
7, Stadiou Str., 4th Floor
10562, Athens, Greece, Europe
Cyprus
Delfi Real Estate LLC
Legal & Compliance Division
1st & 2nd Floor, 20 Katsoni Str. & Kyriakou Matsi Ave.
1082, Nicosia, Cyprus, Europe

info@delfirealestate.com
www.delfirealestate.com

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.


STAGE TWO

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:

For Consumer / Retail clients:
Cyprus Technical Chamber of Cyprus (ETEK)
Central Offices 8 Kerveros Street, 1016 Nicosia
PO BOX 21826, 1513 Nicosia
+357 22877644
www.etek.org.cy

For Business-to-Business clients:
Cyprus Technical Chamber of Cyprus (ETEK)
Central Offices 8 Kerveros Street, 1016 Nicosia
PO BOX 21826, 1513 Nicosia
+357 22877644
www.etek.org.cy